Privacy Policy

1Information We Collect

We collect information in the following ways:

• Information you provide directly — name, company name, phone number, email address, and product requirements when you submit a contact form, request a quote, or email us.
• Automatically collected information — IP address, browser type, device information, pages visited, and time spent on the site, collected through standard web server logs and analytics tools.
• Cookies — small data files used to remember site preferences and understand how visitors use our website. You can disable cookies through your browser settings.

2How We Use Your Information

Information collected through this website is used to:

• Respond to quote requests and product inquiries
• Communicate order details, samples, and dispatch updates
• Improve our website content, products, and customer service
• Send occasional updates about our products or services, where you have not opted out
• Meet legal, accounting, or regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3How We Share Information

We may share information with:

• Logistics and courier partners — to fulfil and deliver your order
• Service providers — such as website hosting, email, and analytics providers, who process data on our behalf and are bound to keep it confidential
• Government or regulatory authorities — where required by law

We do not share your information with third parties for their own independent marketing use.

4Data Security

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, respond to inquiries, maintain business records, and comply with legal obligations. Inquiry and quote-related data not converted to an order is generally retained for a reasonable period and then deleted or anonymised.

6Your Choices

You can:

• Request access to, correction of, or deletion of personal information we hold about you
• Opt out of promotional communications at any time by replying to our emails or contacting us directly
• Disable cookies through your browser settings, though this may affect site functionality

7Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policy of any external site you visit.

8Children's Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from anyone under the age of 18.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.